Shipping & Returns Policy

Effective Date: July 17, 2026

At Artivq, we are committed to providing a smooth shopping experience from the moment you place your order until it arrives at your doorstep. Please read our Shipping & Returns Policy carefully before making a purchase.

Shipping

Processing Time

Orders are typically processed within 1–2 business days after payment has been successfully received.

Orders are not processed or shipped on weekends or public holidays.

During periods of high order volume, processing times may be slightly longer.

Delivery Time

Estimated delivery time is typically 2–7 business days, depending on your location.

Delivery estimates are provided for convenience only and are not guaranteed.

Shipping Costs

Shipping costs, if applicable, are displayed during checkout before you complete your purchase.

Any applicable taxes or duties are shown where required by law.

Order Tracking

Where available, tracking information will be provided once your order has been dispatched.

Please allow up to 48 hours for tracking information to become active.

Delivery Delays

Although we aim to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including:

• Shipping carrier delays

• Customs processing

• Severe weather

• Public holidays

• High shipping volumes

• Other unforeseen events

Artivq is not responsible for delays caused by third-party delivery providers.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect address is provided, we may not be able to modify the shipment once it has been processed.

Additional shipping costs resulting from incorrect address information may be the responsibility of the customer.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost during transit, please contact us as soon as possible at:

Email: info@artivq.com

We will work with the shipping carrier to help resolve the issue.

Returns

14-Day Right of Withdrawal (EU Consumers)

If you are purchasing as a consumer within the European Union, you generally have the right to withdraw from your purchase within 14 days after receiving your order, unless an exception under applicable consumer law applies.

To exercise your right of withdrawal, please contact us before returning any item.

Return Conditions

To be eligible for a return, items should:

• Be returned within the applicable return period.

• Be in their original condition.

• Include all original packaging where reasonably possible.

• Not show signs of misuse or intentional damage.

We reserve the right to reduce the refund amount where permitted by law if returned items show diminished value due to handling beyond what is necessary to inspect them.

Non-Returnable Items

Certain products may not be eligible for return where permitted by applicable law, including:

• Personalized or custom-made products

• Sealed products that are unsuitable for return once opened for health or hygiene reasons

• Gift cards

• Digital products or downloadable content where performance has begun with the customer's consent

Return Process

To request a return, please contact:

Email: info@artivq.com

Please include:

• Your order number

• Your name

• The reason for your return

Return instructions will be provided after your request has been reviewed.

Return Shipping Costs

If you exercise your legal right of withdrawal, you may be responsible for the direct cost of returning the item unless otherwise required by applicable law or stated by Artivq.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved, refunds will be processed using the original payment method.

Please allow several business days for your financial institution or payment provider to process the refund.

Original shipping charges are generally non-refundable unless required by applicable law.

Exchanges

We do not offer direct exchanges.

If you would like a different product, please return the eligible item (where applicable) and place a new order.

Contact Us

If you have any questions regarding shipping, returns, or refunds, please contact us:

Artivq

Business Owner: Janusz Zygmunt Kuna

Address:
Kruisplein 510
3012 CC Rotterdam
Zuid-Holland
The Netherlands

Email: info@artivq.com

Phone: +31 635216499

Website: artivq.com