Cancellation Policy
Cancellation Policy
Effective Date: July 17, 2026
At Artivq, we strive to process orders quickly so they can be delivered as soon as possible. Please review our cancellation policy below before placing your order.
Order Cancellation
Orders may be cancelled before they have been processed or shipped.
If you wish to cancel your order, please contact us as soon as possible at:
Email: info@artivq.com
We will make every reasonable effort to accommodate your request. However, once an order has entered processing or has been shipped, it may no longer be possible to cancel it.
Orders That Have Already Shipped
If your order has already been shipped, it cannot be cancelled.
If you are an eligible consumer under applicable law, you may instead exercise your right of withdrawal or return the item in accordance with our Shipping & Returns Policy.
Refunds for Cancelled Orders
If your cancellation request is approved before your order has been processed or shipped, any payment received will be refunded using the original payment method.
Refund processing times may vary depending on your payment provider or financial institution.
Personalized or Custom Products
Orders for personalized, customized, or made-to-order products may not be cancelled once production has begun, except where required by applicable law.
Right of Withdrawal (EU Consumers)
If you are purchasing as a consumer within the European Union, you may have the legal right to withdraw from your purchase within 14 days after receiving your order, subject to applicable consumer protection laws and any applicable exceptions.
To exercise your right of withdrawal, please contact us before returning any products.
How to Request a Cancellation
Please include the following information when contacting us:
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Your full name
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Your order number
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The email address used for your purchase
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Your cancellation request
This information helps us process your request as quickly as possible.
Contact Us
If you have any questions regarding this Cancellation Policy, please contact us.
Artivq
Business Owner: Janusz Zygmunt Kuna
Kruisplein 510
3012 CC Rotterdam
Zuid-Holland
The Netherlands
Email: info@artivq.com
Phone: +31 635216499
Website: artivq.com
KvK Number: 97402758